People can never remember their expenses.
Admittedly, I thought most of the campground stories were over with. Seeing as I’m working in the office now, and not at the campground itself.
As I mentioned before, there is a phone here in which all campground calls are forwarded to. And every now and then I do get the odd call (usually, it’s just a telemarketer). I also keep up with the campground e-mails, just in case anything important arises.
Well, today I got an e-mail from a gentleman who was convinced that we over charged him. In May.
My first response was, why the hell did you wait six months to contact us about it? I mean really now.
So I pulled up his account to check it out, and no. We did not overcharge him. He bought tour passes, which he charged to the same credit card. So I wrote him back, kindly explaining how he was in no shape, way or form, over charged.
People do this a lot. And this guy wasn’t rude at all, he was quite nice about it. But I would have to be very very very sure that I was actually overcharged before I said anything about it.
No Comments